With an intense focus on providing exceptional experiences for customers and employees, Datacom, Australia and New Zealand’s top home-grown IT managed services company, differentiates itself by focusing on local resources and providing personalized services to their customers. Core to their mission is maintaining a lean operational and organizational model while still delivering consistent yet personalized services for their customers. Find out how ScienceLogic SL1 helps them realize a fundamental change to their IT Managed Services business, by helping to standardize their managed services offering and maximize the efficiency of their employees.
In this session you will learn:
- The importance of Change Management for a successful implementation
- How we established a product management function for AIOps
- How Datacom becomes an intelligence-led organization