Reengineer Your Service Methodology to Exceed Client Expectations in the “New Normal”
Wednesday, October 12, 2022, 9:45 AM - 10:15 AM

The way the world and business operate has changed. It’s propelling the IT services industry to adapt in new and innovative ways. And change is hard. It requires completely restructuring the organization from a ‘Is my technology working?’ mindset to ‘How do my people, processes, and technologies work together, and how is it of value to my clients?’ mindset. Join this session to hear how Stephen Moss, SVP Managed Services at Insight, a global managed service provider, is navigating the way Insight delivers better business outcomes. He’ll discuss why and how they’re making significant adjustments in their service methodology in response to the “new normal.”

In this session, you will:

  • Hear how two major driving forces are increasing the demand for value creation with clients
  • Learn how standardized service delivery enables a better path for uniting siloes, applying analytics, and efficient workflow automations
  • Obtain successful best practices for creating greater value around client outcomes