South Africa’s First National Bank operates in a highly competitive environment where the stakes are high and the challenges are daunting: new digital-first financial services companies are swiftly changing the competitive landscape, IT talent is highly sought after in a tight employment market, change is constant, and digital fraud and cybersecurity vulnerability are stretching the limits of FNB’s IT team.  How do they deliver high availability while also delivering new digital-first customer experience innovations? Hear Caryn Bell, FNB’s Head of IT Service Delivery & Operations, share how she is driving transformational initiatives to strengthen FNB’s position as the #1 digital bank in South Africa.