Cisco’s Managed Services (CMS) team handles some of the largest, most complex IT infrastructures in the world. Their clients’ plans for digital transformation have vastly accelerated, made more urgent by the need to support an increasingly distributed workforce and increased demand for digital-first commerce. That complexity reveals itself in IT operations stats: the team manages over 1 million tickets a year. In this session, learn how Christie McDaniel Montgomery, CMS Senior Software Engineering Leader, drives strategic business outcomes for Cisco and their clients – including saving over 400,000 hours of engineering time that is now put to use on more complex client projects.