Do you really want to spend your time solving the same problem over and over again? Join this session to hear how Cisco CMS freed their engineers to focus on more technically complex incidents. Cisco Virtual Engineer automates incident response, troubleshooting, and remediation for some of the largest organizations in the world. In the last 8 months, they’ve resolved over 220,000 incidents without any human intervention, and saved over 400,000 hours of engineering time. And that’s not all. Join this session to see Virtual Engineer in action! And find out what steps you can take to unleash your engineers to innovate!