Content+Cloud aimed to drive costs out of their operating model. What they achieved is not only a more efficient operating model, but also a new revenue engine in the form of value-add managed services.
Attend this session, to hear Ste Pallett describe how they shifted operational overhead costs to deliver more value to their customers through SL1 integration and automation.
In this session, you will learn
- How Content+Cloud drove a more efficient operational model by:
- Synchronizing CIs with their CMDB
- Auto-aligning CIs with Incidents
- Auto-resolving commonly occurring incidents
- How SL1 accelerated the creation and delivery of new value-add managed services