Tight integration of IT operations management (ITOM) and IT Service Management (ITSM) toolsets and the data that moves through them is a core and necessary part of keeping IT services healthy and running. With the pace of business and customer preferences changing faster than ever—manual, ad-hoc processes and workflows no longer cut it. Join this session to hear how ScienceLogic integrates bi-directionally with ServiceNow to help you break free of manual ITSM workflows. Cisco CMS will share how they use ScienceLogic and ServiceNow to keep pace with their growing organization, stay agile, and keep focused on more important, impactful work.
In this session, you will:
Learn what’s new in the ScienceLogic-ServiceNow integration, including business service synchronization and case management
Understand how the ServiceNow Graph Connector eases automation of ITSM workflows
Hear how Cisco CMS is automating ITSM workflows with SL1
Explore what is on the horizon for expanding your ITSM ecosystem