IT leaders get that they need to shift from a device-centric to a more comprehensive service-centric mode of operation to keep-up with a dynamic and fast-paced business environment. But getting started with designing business services can be a tricky proposition. Where do you begin? Service topologies and their impact on end-user experience are often not well understood. The resulting services miss the mark in empowering you with the information you need to manage the health, availability, and risk of your business services effectively. But it doesn’t have to be so complicated.  

Join this session to learn a step-by-step approach for designing and implementing business services. Hear how QTS, a managed services provider for remote data center services, is realizing real business outcomes with this approach. 

In this session you will: 

• Learn the why, when, and how for designing and implementing business services 

• Learn how to implement service monitoring within SL1 

• See how QTS implemented service monitoring and the outcomes they’ve achieved to date  

• Discuss common mistakes, pitfalls, and traps