As head of Service & Tooling integration for NRB, Cymon’s mission is to ensure efficient cross functional support is delivered to all NRB operations teams. He oversees the IT operations teams and technologies to manage core operations with ITSM, monitoring and reporting/analytics. Cymon additionally manages business development with three tooling partnerships.
Prior to the merger of his previous company (TRASYS) and NRB, as a department manager, and previous to this, a unit manager, Cymon led operational IT outsourcing and sourcing activities in Belgium & Luxembourg. He managed IT outsourcing and operational activities for various customers, with his main focus on the outsourcing activities of Tractebel ENGIE. Cymon was also part of the management integration team during the merger of TRASYS with NRB.
Cymon’s work spans more than 20 years in positions with progressively broader responsibility managing IT operations, IT service management, consulting, and managing and leading teams. In 1995 he completed a master’s degree in Science, Université de Liège.
More information here: https://www.linkedin.com/in/cymon-birtles