Clearing the Path for Automated Operations: Finding the value in AIOps
Date & Time
Tuesday, April 21, 2020, 12:00 PM - 12:45 PM
Clive Spanswick

Automation isn’t just a technology problem. It’s a people, process and tool problem. How do you get cross-functional alignment to enable automations?  

In this session you will learn how 3 very different organizations—an MSP, a Utilities provider, and a Fortune 500 CPG enterprise—engaged ScienceLogic as a consultative partner to define and deliver clear operational & business outcomes. Understand how, through the smart deployment of SL1, they achieved > 60% reductions in Incidents, >25% in MTTR and a 50% reduction in out of hours incidents. 

In this session you will: 

  • Learn how a global CPG customer mapped and modeled their core Order to Cash business service. Understand how this helped them reduce their MTTR & minimize outages to keep the delivery of fizzy beverages moving and revenue flowing. 
  • See why, through clear objective setting, Salt River Project consolidated their tooling by a factor of 4:1 and eliminated data inconsistencies.  
  • Learn how NetDesign unlocked latent value from ServiceNow to demonstrate quantifiable savings in operations. 
  • Understand the step by step process to goal visualization and journey mapping. 
Session Type
Virtual Session Link