Name
QTS Intelligent Services – A Culture Shift from “Monitoring” to “Service Visibility”
Date & Time
Tuesday, April 21, 2020, 1:00 PM - 1:45 PM
Jeremy Meeks Jeff Sangillo
Description

Digital transformation takes a lot more than just having the right tools and process improvement frameworks. QTS Data Centers defined a vision that shifts from reactive monitoring of device telemetry to proactive service visibility that enables scalable software-driven automation and human assistive features.  To bring this vision to life, QTS created the Intelligent Services Engineering function – a new cross-functional scrum team of network, systems, monitoring and CMDB engineers focused on maximizing the value of the ScienceLogic platform.  Building upon their foundation of industry-leading customer service, this journey reshaped their operations culture around innovation and collaboration.

In this session you will:  

  • Understand the importance of building the right teams 
  • Realize the importance of cross collaboration and training within an agile framework
  • Transform how you think about “monitoring” in the age of digital transformation 
  • Learn the importance of building and sharing a clear vision and sharing it often  
  • Continuously celebrate successes to reinforce the passion 
  • Gain insight into how maximizing the value of technology is intertwined with team culture 
  • Know the value of picking a partner focused on customer success 
Session Type
Breakout
Virtual Session Link